Plan name
Basic
Optimal
Premium
Best WordPress Support Service for WP Websites and WooCommerce Stores
Our professional WordPress Support includes daily monitoring, security and protection settings, auditing for slow websites, configuring a cache plugin for a super-fast site with LiteSpeed web server, WooCommerce settings, updating the WordPress core, PHP settings, help with admin panel work, Error 500 support, etc. Focus on achieving your business goals while our WP pros support your site.
Choose the Best WordPress Maintenance Plan for Your Needs
We offer three plans to cover the needs of any WordPress website or online WooCommerce store. You have the option to upgrade to a tier with higher protection and maintenance. If you struggle to choose the most suitable plan for your website or online business, feel free to consult with our WordPress experts. The live chat is active 24/7/365!
WordPress Support
Configuring a Cache Plugin
Install and configure caching plugin.
SSL Monitoring
Monitoring the SSL certificate for your page.
Database Connection Setup
Help configuring your database connection page.
Security Settings
Additional security settings for your page.
PHP Settings
If you need to configure an upload limit or another parameter, we will assist you.
Unable to Access Admin Panel
Help in case you cannot access the admin panel of your website.
Unable to Load Page
If your page is not loading, our team will assist as much as possible to resolve the case.
Update Plugins
Update your WordPress plugins with pre-backup enabled.
Change Primary Domain
Change primary domain for your page.
Site Monitoring
Monitoring your page if it returns code 200.
Update WordPress Core
Update WordPress core with pre-backup enabled.
Help working with the Admin Panel
Not sure how to perform an action in the admin panel? Ask and we will provide you with the information you need.
Support for Error 500
Our team will assist as much as possible if error 500 occurs.
Creating Development Environment
Creating a dev environment on your page that you can work on without the changes affecting your real production environment.
Report
Monthly report of performed activities on request.
Extract URLs
Extract public links/posts from your page.
Abandoned Plugins
A list of plugins you use that have not been updated by their developers for more than a year.
Abandoned Topics
A list of themes you use that have not been updated by their developers for more than a year.
Domain Monitoring
Monitoring whether the domain name has been renewed.
WooCommerce Settings
If you need additional configuration for the WooCommerce plugin, we will assist you.
Update Themes
Update the WordPress theme you are using with pre-backup enabled.
Slow Site Audit
Is your page loading slowly? Our team will investigate the reason for this.
Site Optimization
Our team will take actions to improve your page speed.
Price per month (€)
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Why use the WordPress Support service?
- You get immediate help from professionals with over 10 years of experience with the WordPress platform.
- You rely on support - 24/7 to resolve critical cases related to your website.
- You invest in the quality and stability of your online project.
- You provide protection for your online business and higher levels of internet security.
- You focus on what you do best without committing to tasks that are not for you.
Who Is Jump's WordPress Website Support For?
Our goal as WP support providers is to make sure business owners can focus on their core activities, while entrusting their WordPress site management and security to us. Our experts will set up and systematically monitor the website, apply best practices, and make the necessary updates to keep it running smoothly and optimally.
Digital and Marketing Agencies
We want to help digital marketing agencies thrive. Free yourself from the burden of having to manage clients' websites and entrust them to our WordPress professionals. This way, you have the time and resources to focus on building and implementing targeted marketing strategies.
We will make sure the sites you delegate to us perform optimally at all times. Our dedicated customer service experts have the expertise to solve any WordPress-related situation, be it migration, malware, response time, security issues, etc.
Your customers get the best of both worlds—excellent marketing provided by you and premium WP Support from us!
Developers
The strength of WordPress developers is in the dev part. So if you find the maintenance part of your customers' site tedious with all the optimal functioning requirements, administration, updating, system settings, etc., Hosting Jump's premium WordPress customer support is at your service.
You can rely on us to handle it, while you concentrate on your core strengths—writing code and building websites.
This way, your clients get top-notch development from you and world-class website support and maintenance from us.
WordPress Beginners
We understand you are burning with enthusiasm to develop your business idea online. But not knowing WordPress is a stick in the spokes, consuming your time and effort.
Trust us to help you on your journey to give the maximum to your business idea or startup. You will get professional advice and guidance for the flying start of your online resource, whether a WordPress site or WooCommerce store.
In-Depth Description of Our WordPress Support Range of Services
Unable to Access Admin Panel
We provide assistance to access the WordPress admin panel when the reason is not in our system (e.g. mod security). To restore your access to the admin panel of your website, it is possible to change your password, email, create a new admin user, and more.
Unable to Load Page
We will assist you in the case of a white screen being displayed (or the so-called whitepage), Error 500 or Error 501 when loading a page from your website.
PHP Settings
If you need to change the PHP settings of the website, including changing the limits for uploading files (Upload) or concerning the memory (Memory), the maximum time for the execution of a process, we will take care of implementing the desired settings and provide you with a working environment.
Change Primary Domain
If it is necessary to change the domain of your website or WooCommerce online store, we will help you out quickly and professionally.
Database Connection Setup
Not sure how to configure the MySQL configuration file? Ask us and we will assist you.
Slow Site Audit
If your website is loading slowly, we can perform an audit, which includes a thorough analysis of any reasons that may slow it down, as well as recommendations on what actions to take to improve the loading speed.
The price of the monthly subscription includes one audit per month. If you need more, feel free to write to us.
Help working with the Admin Panel
If you are having any difficulties finding a setting in the WordPress admin panel, you can contact us to provide you with the necessary assistance. We'll guide you on where to find it and how to use it.
Support for Error 500
If you are experiencing difficulties with the critical Error 500, we will help you as much as possible to locate its origin and give you recommendations on what needs to be done to fix it and how to prevent it from occurring again.
Creating Development Environment
To test new functionalities of your WordPress site or WooCommerce store, without having to worry about them, we can create their copies with a separate database. This way, you will be able to test anything in a Dev environment and not directly on your main site.
The price of the monthly subscription includes the creation of one Dev environment per month. If you need more, write to us.
Security Settings
We will add an extra layer of protection to your WP website or WooCommerce store. Thus, we will increase their security to protect your business from malicious attacks.
Update Plugins, Themes, and WordPress Core
We are committed to updating plugins, themes, and the core of your WordPress site or WooCommerce store once a month. To avoid errors and bugs, we make a backup copy of your website before we perform the updates. We'll use this copy to restore it in case the update "breaks" the site.
For the update to be performed, the difference between the current version of the object (plugin, theme, core) and the updated one should not be more than 2 Major versions.
For example, if your website or online store functions on WordPress 5.9 and requires an update to WordPress 6.2, there is a possibility of encountering errors during the update procedure.
WooCommerce Settings
If you are having trouble setting up the WooCommerce plugin for your online store, you can consult our experts. We only offer this service for the main WooCommerce plugin, not for add-ons.
Configuring a Cache Plugin
If you don't feel confident in the correct configuration of a caching plugin, it is recommended to seek assistance from us. Websites hosted at Hosting Jump benefit from server-level caching, thanks to the LiteSpeed web server we use.
We also offer a caching plugin designed specifically for WordPress sites that we can configure for you. Or we can assist with the configuration of an alternative plugin of your choosing. You can count on our experience and caring recommendations.
Site Optimization
To ensure the optimal functioning of your website, we will conduct an audit. Based on the analysis, we will make recommendations on what to change or improve for better site performance. We will set up whatever is within our competence. For the rest, we recommend contacting an SEO specialist.
One audit per month is included in the price of the monthly subscription. Contact us if you need more audits.
Site Monitoring
We will oversee the proper loading of your website's home page, and if an issue arises, we will promptly notify you to ensure it can be resolved on time.
Other?
For anything else that you need but hasn't been described above, contact us.
Frequently Asked Questions
One plan applies to one website, but you can order multiple plans for multiple sites.
Initially, the service can be purchased for the time you have a hosting plan with us. Thus, you will subsequently be able to renew both services at the same time.
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Yes, your WordPress website or WooCommerce online store needs to be hosted at Hosting Jump so we can provide you with quality and comprehensive WordPress Support. In various checks and procedures, it is necessary to perform actions at the system level.
Yes, we will install a plugin on your site that will connect it to our internal system.
Yes, the service can be transferred from one website to another once.
