Hosting Jump

General terms and conditions for the "Domains" service

Define the procedures for registration, transfer (transfer), renewal and management of domain names.



1. SUBJECT AND APPLICATION OF THE GENERAL TERMS

1.1. These General Terms and Conditions are intended to regulate the relations between “Jump.BG“ Ltd., hereinafter referred to as “Supplier“, and Customers, regarding the provision of services under registration, management and transfer of domains, hereinafter referred to as “Service/s“.

1.2. These General Terms and Conditions are binding for the Supplier and the Customer, have an unlimited term and continue their operation while the Provider provides services to the Client based on a Request made through the form for a request on the Supplier's website.

 

2. PROVIDER DATA

2.1. Information according to the Electronic Commerce Act and the Consumer Protection Act:

  • Name: “Jump.BG“ Ltd
  • Headquarters and management address: Sofia, Vazrazhdane district, 70 Tsaribrodska St., 4th floor
  • Address of exercise of the activity and address for submitting complaints by users: city of Sofia, district Vazrazhdane, 70 Tsaribrodska St., fl. 4
  • E-mail for correspondence: office@jump.bg
  • Tel.: 02 448 4023
  • Entry in public registers: EIK 201416377
  • Supervisory authorities:
    • Personal Data Protection Commission
      • Address: city of Sofia, “Prof. Tsvetan Lazarov” No. 2,
      • Tel.: (02) 940 20 46
      • Fax: (02) 940 36 40
      • E-mail: kzld@government.bg, kzld@cpdp.bg
      • Website: www.cpdp.bg
    • Commission for Consumer Protection
      • Address: 1000 Sofia, "Slaveikov" square #4A, floors 3, 4 and 6
      • Tel.: 02 / 980 25 24
      • Fax: 02 / 988 42 18
      • Hotline: 0700 111 22
      • Website: www.kzp.bg

3. CHARACTERISTICS OF THE SERVICE

3.1. The Provider provides the Customer with registration, management and domain transfer.

3.1.2. Domain Transfer:

(1) Making a transfer of a domain name registered by the Customer to another provider based on request made by the Client.

(2) Performing a domain transfer from the Customer to a third party based on the Customer's request.

(3) Notification to the Client / the person to whom the transfer is made upon successful transfer.

3.2. Services are provided based on a request made by the Client in the specialized system for orders of the Supplier, located at the following address: https://api.jump.bg/.

 

4. TERM OF SERVICE

4.1. The terms for providing the services are up to 5 (five) working days after making the request for specific service by the Customer, unless otherwise agreed between the parties in advance.

4.2. A domain is registered for a specific period chosen by the Client. The minimum registration period of domain is 1 year.

4.3. Any of the services provided by the Provider can be terminated with one month's written notice notice sent through the Provider's specialized ordering system, unless specifically stated minimum term for using the service. In this case, the Supplier does not owe a refund of the price paid by the Customer.

 

5. PROVISION OF THE SERVICES

5.1. For the purposes of receiving services under the terms of this contract, the Customer undertakes to register and create an account in the Provider's specialized ordering system located at the following address: https://api.jump.bg/. Upon successful registration of account The Provider provides the Customer with a username and password for logging into the account. The customer undertakes to maintain and update in a timely manner in the event of changes in the circumstances of the account.

5.2. Domain Registration

(1) After the Customer requests a domain registration service and payment is authorized in the system of The provider, the latter enters the selected domain in the Internet domain name registries specified by the Client.

(2) Upon registration, the Supplier is obliged to comply with the rules and procedures specified by the relevant organization that maintains the domain name area.

(3) The domain client determines the period for which the domain is registered in the relevant registries.

(4) Full activation of the domain takes place within 2 days of its entry in the name registers of domains on the Internet.

(5) The Provider informs the Client about the successful registration of the domain name in the relevant register through email that is sent to the email specified by the Customer in his account.

(6) The Provider is not responsible if the Customer has provided inaccurate information that is led to refusal of registration of the domain name or termination of its activity.

(7) The Provider is not responsible if the domain name requested by the Client has been registered by a third party during the period in which the request was created until its payment is confirmed.

(8) The Provider shall not be liable if the Customer has claimed and paid for a domain which is subsequently decided he didn't want to.

(9) The provider does not offer the registration of premium domains. Premium domains are of two types: registered and unregistered.

  1. A registered premium domain is any domain with a high market value that has already been registered by another person or company other than the Customer.

  2. An unregistered premium domain is a domain type assigned directly by the top-level registrars for each domain extension. This domain has not yet been registered by anyone. This is the reason why it comes out as free for registration, but its price is significantly higher than the price of a standard domain name with the same extension.

5.3. Domain Management

(1) The possibility of remote management of the domain name by the Customer is possible from the moment of entry of the domain name by the Provider in the relevant register of domain names on the Internet.

(2) Domain name management is done through the Customer's account.

(3) The customer undertakes to enter information about his personality in the relevant fields of the registration form in Internet domain name registries.

(4) All information provided by the Client in the registration form of the relevant organization, which supports the domain name area becomes publicly available.

5.4. Domain Renewal

(1) The Provider gives the Customer the opportunity to renew the period for which the selected domain from the Client, as before the end of the domain registration period requested by the Client, the Provider sends him reminder e-mails to the e-mail address indicated by him.

(2) The Supplier shall not be liable if the Customer has not received the reminder letter as it is provided wrong or inaccurate email addresses or changed their email addresses and failed to notify The supplier, accordingly, has not updated the information in his account.

(3) The Provider shall not be liable if, after the expiry of the registration period, the domain name is was requested and/or registered by a third party, the price for a new registration or renewal is higher, the domain does not functions or has been deleted from the registers due to the fact that the Customer has not paid in time for the extension of the term of his registration.

5.5. Domain transfer

(1) When transferring a domain name to the Provider's system, the Customer undertakes to comply with all steps of the Supplier's instructions, which are noted in e-mails sent by the Supplier to the Customer. It is necessary for the Customer to provide the Provider with an up-to-date transfer code for a specific domain name and to ensure that the "No transfer" option is disabled.

(2) The Supplier is not responsible, including and does not owe a refund of the price paid by the Customer, in in the event that, due to the actions or omissions of the Customer or its provider, the domain name is not transferred to “Jump.Bg“.

(3) The Provider undertakes to transfer a domain name registered by the Customer to another supplier after a written request from the Customer.

(4) A domain cannot be transferred out of the Provider's system before 60 days have passed from the date of registration or renewal.

(5) A domain cannot be transferred out of the Provider's system if it is not in status “OK“ (active).

5.6. In the event of a domain transfer from the Customer to a third party, the Provider has the right to demand from The customer the following:

  1. Certificate of rights to the domain name;

  2. Name and password to access the domain name management.

  3. Email confirmation of the request to transfer the domain name to another person.

  4. Identity document, certificate of the Client's legal status or document for authentication of the representative authority of the person representing the Client on the domain name;

  5. The customer undertakes to disable the domain name transfer ban.

5.7. When transferring a domain name, the Provider is obliged to comply with the rules and procedures specified by the relevant organization that maintains the domain name area.

5.8. The Provider notifies the Client / the person to whom the domain is transferred of the successful completion of the domain name transfer procedure via email.

5.9. (1) In case of refusal of a transfer, the Supplier undertakes to notify the Client of the refusal, by sent a letter to the email provided by the latter, pointing out the possible reasons and giving him recommendations for their removal.

(2) Upon successful transfer, the Provider is obliged to notify the Customer that the domain has been successfully transferred and to provide him with management data for the transferred domain.

5.10. The Supplier is not liable to the Customer in cases where:

  1. the domain transfer was not implemented because the Customer did not provide the Provider with a domain transfer code;

  2. The domain transfer has not been implemented because the domain registration or renewal date has passed less than 60 days;

  3. the domain transfer has not been implemented because the domain registration/activity period has expired;

  4. the domain transfer has not been implemented because the domain transfer code provided by the Client is not correct;

  5. the domain transfer was not implemented because the Client did not disable the domain transfer ban;

  6. the transfer of the domain was not implemented, because the Client did not declare his consent for the transfer in a special an email that is sent by the registry where the domain will be transferred;

  7. the domain transfer was not implemented because the Client refused the transfer request in a special electronic a letter that is sent by the registry from which the domain will be transferred;

  8. Customer did not receive the transfer verification email due to:

    1. In the contact information for the domain, an email address was entered that does not work;

    2. in the contact information for the domain, an email address has been entered to which the Customer does not have access;

    3. The client filters the verification email sent by the registry where the domain will be transferred.

5.11. The Provider has the right to provide to third parties the information about the Customer entered in the registers of domain names on the Internet.

5.12. (1) The provider has the right to stop access to the domain or to its management if it finds that the domain is used in violation of Bulgarian legislation, the rules of international organizations or associations or in violation of morals and ethical rules on the Internet.

(2) The Provider and the Customer agree that access to the domain and its management may be suspended in the presence of one of the following circumstances:

  1. Evidence of third party trademark infringement provided;

  2. A court or arbitration decision or an act of a state authority ordering the suspension of access to the domain or its deletion;

  3. From the content of the site to which the domain name points, it can be judged that it is being used in violation of the Bulgarian legislation or the rules, standards and norms adopted in practice;

  4. Evidence is provided that by using the domain rights of third parties are violated;

(3) The Supplier is not liable to the Client for property and non-property damages, including suffered damages and lost profits that occurred as a result of suspension of access to the domain or its management, for any of the above reasons.

(4) In the cases specified in this article, the Provider has the right to delete the domain name from the registers of names on the Internet, while at the same time terminating, without notice and without paying compensation, the contract with the Client.

5.13. The Customer and the Supplier agree that the registration rules apply to them, transfer, management for the respective domain name area, as well as all other documents of the respective organization that maintains the domain name area.

 

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Supplier is not responsible for any violations of the law committed by the Customer during or on the occasion of performance of the Agreement, as well as for damages caused by the Customer to third parties.

6.2. The customer is obliged to use the services in accordance with the provisions of the contract, the requirements of the applicable legislation and these General Terms and Conditions.

6.3. The customer is obliged not to perform any actions that may, directly or indirectly, affect, disrupt or disrupt the operation of the Provider and/or the services provided by it or that of other customers of Provider, or affect their ability to use the services, and prevent its officials, employees and contractors to perform such actions. In the case of establishing such actions, the Client is obliged to cooperate in good faith with the Supplier in the investigation of a party suspected of such acts, and to help stop these actions.

 

7. PRICE AND METHOD OF PAYMENT

7.1. (1) For the services provided, the Customer pays the Supplier prices according to the announced price list of the Supplier.

(2) The provider has the right to unilaterally change the prices of the provided services under the following conditions:

  1. When the electricity price increases, as well as when the minimum wage increases for the country, the Provider has the right to unilaterally change the prices of its services. The supplier notifies The customer about the change in the price of the services no later than 1 (one) month before the entry into force of the new prices. In this case, the Customer has the right to send a written notice of termination of the Agreement before entering into strength of the new prices. In case the Customer does not send a notice to the Supplier that he does not agree with the new ones prices, this change will automatically take effect after the 1-month period has expired.

  2. Not more often than once within a calendar year, the Provider has the right to index the prices of Services by adjusting them by a percentage not higher than the monthly consumer price index determined by National Institute of Statistics (CPI, previous month = 100), accumulated for the period since the last determination of the relevant price. By signing this contract, the Client agrees to the methodology for price adjustment made under the terms of this article. In this case, the Customer has no right to terminate unilaterally the Contract on the grounds that he does not agree with the new prices.

7.2. The customer pays for the respective requested service at the beginning of each subscription period.

7.3. (1) The prices under this contract are paid by the Customer preloading a sum of money (credit) on account in your account. At any moment, the Customer can check the availability of the credit in his account and make a reference to the payments that have been made with this credit.

(2) Each service requested by the Customer through his account in the specialized ordering system is paid for from the amount of money (credit) paid in advance by the Customer, and for this purpose the system automatically initiates execution of payment from the credit charged to the Customer's account.

(3) In case of insufficient cash availability (credit) in the Customer's account to pay for the service request, the Provider does not provide the requested service to the Customer.

(4) The Provider does not provide and has no obligation to provide services that have not been previously paid by the Customer.

(5) Top-up of the account on the Customer's account can be done by any of the following methods:

  1. Bank transfer to the following bank account of the Supplier:

    IBAN: BG11UNCR70001522984844

    BIC: UNCRBGSF

    At the bank: Unicredit Bulbank

  2. Through the eRay system - in accordance with the conditions for making payments via ePay, available at www.epay.bg. The payment process is in progress entirely in the ePay system and subject to their general terms and conditions. After completing the payment process, the ePay system automatically redirects you back to the Platform.

  3. Through the PayPal system - in accordance with the conditions for making payments through PayPal, available at www.paypal.com. The payment process done entirely in the PayPal system and subject to their general terms and conditions. After completion of the process under payment, the PayPal system automatically redirects you back to the Platform.

  4. Payment via POS terminal BORICA – by choosing this payment method, you will be automatically redirected to a BORICA-BANKSERVICE server, where your identification takes place. On payment screen you should enter your card details and a secret identification code, then authorizes the card payment. Upon successful payment, BORICA-BANKSERVICE returns a response to the successful payment transaction and your access to the Subscriber Service is activated. In case of unsuccessful payment, BORICA-BANKSERVICE returns transaction failure response.

  5. Via EasyPay - according to the conditions for making payments via EasyPay, available at www.easypay.bg. The payment process done entirely at the cash desk in the EasyPay offices and subject to their general terms and conditions.

 

8. TERMINATION OF CONTRACT

8.1. The contract between the parties is terminated upon expiry of the contract term.

8.2. The contract can be terminated by mutual agreement between the parties.

8.3. The contract may be terminated unilaterally by the Customer, in which case the Customer owes a penalty according to Art. 9.1. below.

8.4. The Supplier shall have the right, at its discretion, without notice and without liability to unilaterally terminate the contract concluded with the Client, in case he finds that the provided services are used in violation of the legislation in the Republic of Bulgaria or in violation of these general rules.

 

9. PENALTIES AND LIABILITY

9.1. (1) In the event that the Customer prematurely terminates a specific service or terminates this contract, it he owes the Provider a penalty in the amount of the remuneration due until the remaining term of the service according to the domain the name (domain extension) he chose.

(2) If the Customer has paid the full remuneration to the Provider and has terminated the use of the service prematurely or terminate this contract, the remainder of the remuneration shall be considered compensation to the Supplier.

9.2. The Customer undertakes to indemnify and release the Supplier from liability in legal claims and other claims of third parties (whether justified or not), for all damages and costs (including attorney's fees and legal costs) arising out of or in connection with:

  1. failure to fulfill any of the obligations under this contract,

  2. infringement of copyright, production, broadcast rights or other intellectual or industrial rights property and

  3. illegal transfer to other persons of the rights granted to the User, for the term and under the conditions of the contract.

9.3. The provider is not responsible in case of inability to provide the service during a certain period of time due to force majeure, fortuitous events, internet problems, technical or other objective reasons, including orders of the competent state authorities.

9.4. The Supplier is not responsible for damages caused by the Customer to third parties.

9.5. (1) The supplier is not responsible in cases of overcoming the security measures of the technical equipment by means of which the service is provided and this resulted in loss of information, distribution of information, access to information, restriction of access to information, change of published on the Client's sites information and other similar consequences.

(2) The provider is not responsible in case of providing access to information, loss or change of data or parameters of the Service, which occurred as a result of false identification of a third party who represents the Customer if it can be judged from the circumstances that this person is the Customer.

9.6. The provider reserves the right to limit or completely exclude sites that use foreign intellectual property for one reason or another on its website without the consent of the real owner who possibly offers this property for a fee.

 

10. PROTECTION OF PERSONAL DATA

10.1. The Provider takes measures to protect the Client's personal data in accordance with Regulation (EU) 2016/679 and the Personal Data Protection Act.

10.2. The Supplier processes the Customer's personal data on the basis of Art. 6, para. 1, b. "b" from GDPR – the processing is necessary for the performance of a contract to which the subject is a party.

10.3. The provider has published the information regarding the personal data it processes and the purposes for which they are processed, as well as all required information according to Regulation (EU) 2016/679 in the Privacy Policy, available at https://www.hostingjump.com/legal/privacy-policy.

10.4. When providing the service, the Provider acts solely on the instructions of the Customer of the service and only to the extent that it can have control over the personal data that the Client processes.

10.5. The provider is not responsible for the content, including and personal data that the Client processes of the provided virtual space. The Provider is not involved in the process of deciding whether the Customer will uses the service to process personal data, on what basis it is processed, for what purposes and whether it is the same protected.

10.6. In the event that the Provider is notified of the illegal nature of information used by the Client or be notified by a competent state authority about the illegal nature of the Client's activity, on based on Article 16 of the Law on Electronic Commerce, the Supplier has the right to take immediate action for to suspend access to this information or to remove it without jeopardizing the security of the information to which the Provider has access.

 

11. FORCE MAJEURE

11.1. The parties are not liable for failure to fulfill their obligations in the event of force majeure for the period during which the force majeure or fortuitous event lasts. While force majeure or chance lasts event, the performance of the obligations and related counter-obligations is suspended. The cancellation of obligations in this case does not apply to late payments that became due before the occurrence of the force majeure circumstances.

11.2. Force majeure means any unforeseen or unpreventable event of extraordinary nature that arose after the conclusion of the contract. Such circumstances are, but the list is not exhaustive: earthquakes, floods, fires or other natural disasters, epidemics; war, revolution, insurrection, rebellion or otherwise civil events, industrial or other accidents; acts of terrorism; act of a competent state, regulatory, administrative or judicial authority through which the performance of the contract can be temporarily suspended or terminated. For Acts of third parties beyond the Supplier's control, which they have placed, are also considered force majeure circumstances The supplier in an objective inability to provide the services.

11.3. The party affected by force majeure must notify the other in writing of the occurrence of the force majeure circumstances, the alleged consequences, as well as regarding the expected duration of his inability to fulfill his obligations under the contract.

11.4. If, as a result of force majeure, the fulfillment of the obligations of one of the parties is only partially affected, then that party will be responsible for the performance of the obligations not affected by the irresistible force.

11.5. Any outstanding obligation, the failure of which is due to force majeure, must be performed by the affected party whenever possible after the termination of the force majeure except for the cases when such performance is no longer practically feasible or is not required by the other party.

11.6. If the force majeure circumstances continue for more than 30 days, either party may terminate the service affected by force majeure without owing compensation, by sending a written notification with a return receipt. IN in this case, the termination does not release the Customer from his payment obligations that arose before the date of the termination.

 

12. OTHER TERMS

12.1. All materials provided on this website, all editorial materials, photographs, illustrations etc. graphic materials, names, logos, trademarks and service marks are subject to intellectual property property protected by copyright and other intellectual property laws, and no may be used in violation of current legislation. When copying or reproducing information outside of the permissible, as well as in any other violation of intellectual property rights on the resources of Supplier, the Supplier has the right to claim compensation for direct and indirect damages suffered in full. Except in cases where it is expressly agreed, the Customer may not reproduce, modify, delete, publish, distributes and otherwise publicizes the information resources published on the Provider's website.

12.2. The Customer freely assigns to the Supplier the non-exclusive right to use its company name and/or trademark as follows:

  1. as part of the Supplier's marketing and presentation materials;

  2. in a list of customers published on the Provider's website.

12.3. During the validity of the Agreement and for a period of 1 year thereafter, each party undertakes to does not disclose to third parties and keeps confidential facts, information, decisions and data related to the business activity of the other party, provided under the terms of confidentiality or which can reasonably be assumed according to the circumstances that they constitute confidential information. Each of the parties undertakes to demand from the employees and its subcontractors comply with the same confidentiality restrictions. The commercial parameters and conditions of the Agreement constitute confidential information.

 

13. FINAL PROVISIONS

13.1. The headings in these General Terms and Conditions are used for convenience only and do not affect interpretation of individual texts, including the will of the Parties.

13.2. The Provider reserves the right to change these General Terms and Conditions at any time. When committed of change, the updated version of the General Terms and Conditions will be published on the website of the Provider https://www.hostingjump.com and takes effect immediately after its publication. The provider sends an information email about the updated General conditions, and they come into force 30 days after receiving the message from the Supplier.

 

These general terms and conditions were adopted by Jump.BG OOD on 01.09.2023 and come into force as of 02.10.2023

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